Advanced task pane is shown outside Word window

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Advanced task pane is shown outside Word window
 
Sergey Chizh




Posts: 53
Joined: 2012-10-23
Hi.

Could you please check this video https://www.screencast.com/t/huGiG0fI8.
In our Office AddIn we use Advanced task panes in Word 2016 and it works perfect in 99,99% of installations. However, we have got two incidents, where task pane is shown in separate window and can't be brought back to Word window. Both users are not sure, if it worked in that way from the installation or appeared after Windwos 2012 upgraded to Windows 10.

Have you seen it before? What else do you need for investigation ? :)

Thank you !
Posted 06 Jun, 2018 04:20:18 Top
Andrei Smolin


Add-in Express team


Posts: 15926
Joined: 2006-05-11
Hello Sergey,

Thank you for providing the video. It helped.

Please have a look at https://www.add-in-express.com/creating-addins-blog/2018/05/08/add-in-express-multiple-dpi-monitors/. You need to use Add-in Express 9 to get this issue solved. Note that a while ago a license key for Add-in Express 9 was sent to the email address that you use when buying Add-in Express 8. If they can't find the email, let them check their Junk Email.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 06 Jun, 2018 06:22:12 Top
Sergey Chizh




Posts: 53
Joined: 2012-10-23
Hi Andrei,

Thank you! It helped :)
Posted 06 Jun, 2018 10:04:31 Top
Andrei Smolin


Add-in Express team


Posts: 15926
Joined: 2006-05-11
You are welcome!

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 06 Jun, 2018 10:57:58 Top