Activations limit exceeded

Add-in Express™ Support Service
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Activations limit exceeded
 
Brett Lim




Posts: 12
Joined: 2018-04-11
Hi,

We have a user who cannot install Add-in Express 9 with the message "Activations limit exceeded"
Can you please assist with this?

Regards,
Brett
Posted 21 May, 2018 19:59:31 Top
Svetlana Cheusheva


Add-in Express team


Posts: 231
Joined: 2005-02-02
Hi Brett,

According to our EULA, a license is per developer who can install Add-in Express on 2 machines only, e.g. on a work PC and a laptop. Your license key has already been installed on 3 different machines, therefore no more activations are allowed.

Kind regards,
Svetlana Cheusheva
Posted 22 May, 2018 04:12:32 Top
Brett Lim




Posts: 12
Joined: 2018-04-11
Hi Svetlana,

We've received new laptops so we uninstalled Add-in Express 9 on our old laptops and tried to install on our new laptop but we were still getting the message.
Right now we only have activated on one new laptop and we need an activation for another laptop.

Regards,
Brett
Posted 22 May, 2018 18:39:36 Top
Svetlana Cheusheva


Add-in Express team


Posts: 231
Joined: 2005-02-02
Hi Brett,

We have reset the activation counter for your license key, and you can now install the product on your new laptop.

Kind regards,
Svetlana Cheusheva
Posted 23 May, 2018 04:40:52 Top