Alex Braun
Posts: 2
Joined: 2018-04-10
|
Hello,
I have the following problem: I have created an installer (it installs for all users) for my Addin using the provided Addin-Express option to create an installer (and following the instructions on your support page). The installer works fine on 2 of my machines, however on the customer machine it doesn't work properly anymore.
The information I have so far is:
- It is being run as Admin
- The files are being copied to the target directory properly
- A registry entry in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\ is MISSING, however the addin still won't load after that key with the 4 values (FriendlyName, Description, CommandLineSafe and LoadBehavior) is added manually
My question is, what else is happening during the installation that could have failed? How can I get Outlook to show the addin? (For all users) Could this be an issue with the adxloader not being executed properly?
Your help is greatly appreciated. |
|
Andrei Smolin
Add-in Express team
Posts: 18793
Joined: 2006-05-11
|
Hello Alex,
I assume your add-in is per machine. Is this correct? If so, please follow the steps listed in section Deploying a per-machine Office extension via an MSI installer, see the PDF file in the folder {Add-in Express}\Docs on your development PC. When this is done, run the installer and check errors/warnings in the file %temp%\{add-in project name}\adxregistrator.log; I assume you use Add-in Express 8.7 or above.
Andrei Smolin
Add-in Express Team Leader |
|
SINC
Posts: 2
Joined: 2018-04-10
|
Hello Andrei,
thanks for the hint with the PDF documentation, I didn't know about that.
The documentation described the difference between running the ".msi"-file or the "setup.exe" to install the addin, which was helpful.
Running the setup.exe instead of the .msi seemed to have done the trick. I guess some prerequisites were missing.
Cheers |
|
Andrei Smolin
Add-in Express team
Posts: 18793
Joined: 2006-05-11
|
You are welcome!
Andrei Smolin
Add-in Express Team Leader |
|