Outlook crash after closing second window

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Outlook crash after closing second window
 
Thomas Vißer




Posts: 14
Joined: 2012-12-17
Hello,

we've had a customer come across an issue in our addin when he opens a new outlook window (context menu on inbox>open in new window). After closing the window outlook is crashing.

I can replicate the error on a windows 7 with office 2013, addin-express v8.7.4430 environment with a blank project.
The error can not be replicated on a windows 10 environment

Create a project, minimum office version 2010, support Outlook, Word, Excel and PowerPoint.
Add an ADXOlForm to the project
Add an ADXOlFormsManager to the AddinModule design surface
Add a new entry to the Items property and set the following properties...
* Cached: OneInstanceForAllFolders
* ExplorerItemTypes: All Item types
* ExplorerAllowedItemTypes: All Item types
* ExplorerLayout: DockRight
* AlwaysShowHeader: True
* FormClassName: <the ADXOlForm>

Regards

Thomas Vißer
Senior Software Engineer
Regards

Thomas Vißer
Principal Software Engineer
Posted 08 Feb, 2018 12:42:26 Top
Andrei Smolin


Add-in Express team


Posts: 15370
Joined: 2006-05-11
Hello Thomas,

I'm sorry for the delay; we re-create an environment. I expect we will be able to respond to this issue tomorrow.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 13 Feb, 2018 06:09:26 Top
Thomas Vißer




Posts: 14
Joined: 2012-12-17
Hello Andrei,

Thanks for the status.

Regards

Thomas Vißer
Regards

Thomas Vißer
Principal Software Engineer
Posted 13 Feb, 2018 06:22:24 Top
Andrei Smolin


Add-in Express team


Posts: 15370
Joined: 2006-05-11
Hello Thomas,

We are unable to reproduce this issue. Is it reproducible for you if you disable all other COM add-ins? Do you have any time-related records in your antivirus log? Would it work if you deploy IntResource.dll and IntResource64.dll to the add-in installation folder?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 14 Feb, 2018 07:22:11 Top
Thomas Vißer




Posts: 14
Joined: 2012-12-17
Hello Andrei,

All other COM add-ins are disabled. Antivirus is not installed (New installed Virtual Machine with Windows 7 SP1 Office 2013 and VisualStudio 2017). Same error with IntResource.dll and IntResource64.dll in installation folder.

I have this information from the windows event log:

Version=1
EventType=BEX
EventTime=131630854996652462
ReportType=2
Consent=1
ReportIdentifier=ef389b2f-1183-11e8-9e7e-005056013298
IntegratorReportIdentifier=ef389b2e-1183-11e8-9e7e-005056013298
Response.type=4
Sig[0].Name=Anwendungsname
Sig[0].Value=OUTLOOK.EXE
Sig[1].Name=Anwendungsversion
Sig[1].Value=15.0.4997.1000
Sig[2].Name=Anwendungszeitstempel
Sig[2].Value=5a2f826c
Sig[3].Name=Fehlermodulname
Sig[3].Value=unknown
Sig[4].Name=Fehlermodulversion
Sig[4].Value=0.0.0.0
Sig[5].Name=Fehlermodulzeitstempel
Sig[5].Value=00000000
Sig[6].Name=Ausnahmeoffset
Sig[6].Value=58410151
Sig[7].Name=Ausnahmecode
Sig[7].Value=c0000005
Sig[8].Name=Ausnahmedaten
Sig[8].Value=00000008
DynamicSig[1].Name=Betriebsystemversion
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Gebietsschema-ID
DynamicSig[2].Value=1031
UI[2]=C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
UI[3]=Microsoft Outlook funktioniert nicht mehr
UI[4]=Windows kann online nach einer Lösung für das Problem suchen.
UI[5]=Online nach einer Lösung suchen und das Programm schließen
UI[6]=Später online nach einer Lösung suchen und das Programm schließen
UI[7]=Programm schließen
LoadedModule[0]=C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\MSVCR100.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\system32\GDI32.dll
LoadedModule[10]=C:\Windows\system32\USER32.dll
LoadedModule[11]=C:\Windows\system32\LPK.dll
LoadedModule[12]=C:\Windows\system32\USP10.dll
LoadedModule[13]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23894_none_5c0be957a009922e\gdiplus.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\MSVCP100.dll
LoadedModule[16]=C:\Windows\system32\IMM32.DLL
LoadedModule[17]=C:\Windows\system32\MSCTF.dll
LoadedModule[18]=C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[19]=C:\Windows\system32\MSIMG32.dll
LoadedModule[20]=C:\Program Files\Microsoft Office\Office15\olmapi32.dll
LoadedModule[21]=C:\Windows\system32\VERSION.dll
LoadedModule[22]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\Comctl32.dll
LoadedModule[23]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[24]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[25]=C:\Windows\system32\d2d1.dll
LoadedModule[26]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[27]=C:\Windows\system32\WINSTA.dll
LoadedModule[28]=C:\Windows\system32\msi.dll
LoadedModule[29]=C:\Windows\system32\SHELL32.dll
LoadedModule[30]=C:\Program Files\Microsoft Office\Office15\1031\OUTLLIBR.DLL
LoadedModule[31]=C:\Windows\system32\mscoree.dll
LoadedModule[32]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[33]=C:\Windows\system32\Secur32.dll
LoadedModule[34]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[35]=C:\Windows\system32\DavClnt.DLL
LoadedModule[36]=C:\Windows\system32\DAVHLPR.dll
LoadedModule[37]=C:\Windows\system32\OLEAUT32.DLL
LoadedModule[38]=C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\osppc.dll
LoadedModule[39]=C:\Program Files\Common Files\Microsoft Shared\Office15\riched20.dll
LoadedModule[40]=C:\Program Files\Microsoft Office\Office15\1031\mapir.dll
LoadedModule[41]=C:\Windows\system32\profapi.dll
LoadedModule[42]=C:\Windows\system32\ntmarta.dll
LoadedModule[43]=C:\Windows\system32\WLDAP32.dll
LoadedModule[44]=C:\Program Files\Microsoft Office\Office15\Intldate.dll
LoadedModule[45]=C:\Windows\system32\urlmon.dll
LoadedModule[46]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[47]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[48]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[49]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[50]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[51]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[52]=C:\Windows\system32\normaliz.DLL
LoadedModule[53]=C:\Windows\system32\iertutil.dll
LoadedModule[54]=C:\Windows\system32\WININET.dll
LoadedModule[55]=C:\Windows\system32\USERENV.dll
LoadedModule[56]=C:\Windows\system32\DWrite.dll
LoadedModule[57]=C:\Windows\system32\d3d10_1.dll
LoadedModule[58]=C:\Windows\system32\d3d10_1core.dll
LoadedModule[59]=C:\Windows\system32\dxgi.dll
LoadedModule[60]=C:\Windows\system32\dwmapi.dll
LoadedModule[61]=C:\Windows\system32\d3d11.dll
LoadedModule[62]=C:\Windows\system32\D3D10Warp.dll
LoadedModule[63]=C:\Windows\system32\WINTRUST.dll
LoadedModule[64]=C:\Windows\system32\CRYPT32.dll
LoadedModule[65]=C:\Windows\system32\MSASN1.dll
LoadedModule[66]=C:\Windows\system32\UxTheme.dll
LoadedModule[67]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[68]=C:\Windows\System32\netprofm.dll
LoadedModule[69]=C:\Windows\system32\NSI.dll
LoadedModule[70]=C:\Windows\System32\nlaapi.dll
LoadedModule[71]=C:\Program Files\Microsoft Office\Office15\wwlib.dll
LoadedModule[72]=C:\Program Files\Microsoft Office\Office15\oart.dll
LoadedModule[73]=C:\Program Files\Microsoft Office\Office15\contab32.dll
LoadedModule[74]=C:\Windows\system32\SFC.DLL
LoadedModule[75]=C:\Windows\system32\sfc_os.DLL
LoadedModule[76]=C:\Program Files\Microsoft Office\Office15\mspst32.dll
LoadedModule[77]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[78]=C:\Windows\system32\rsaenh.dll
LoadedModule[79]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[80]=C:\Program Files\Common Files\Microsoft Shared\OFFICE15\MSPTLS.DLL
LoadedModule[81]=C:\Windows\System32\npmproxy.dll
LoadedModule[82]=C:\Windows\system32\webservices.dll
LoadedModule[83]=C:\Windows\system32\WS2_32.dll
LoadedModule[84]=C:\Windows\System32\ieframe.dll
LoadedModule[85]=C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[86]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[87]=C:\Windows\system32\XmlLite.dll
LoadedModule[88]=C:\Windows\system32\apphelp.dll
LoadedModule[89]=C:\Windows\system32\WINHTTP.dll
LoadedModule[90]=C:\Windows\system32\webio.dll
LoadedModule[91]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[92]=C:\Windows\system32\WINNSI.DLL
LoadedModule[93]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[94]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[95]=C:\Windows\system32\credssp.dll
LoadedModule[96]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[97]=C:\Windows\system32\mswsock.dll
LoadedModule[98]=C:\Windows\System32\wshqos.dll
LoadedModule[99]=C:\Windows\system32\wshtcpip.DLL
LoadedModule[100]=C:\Windows\system32\wship6.dll
LoadedModule[101]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[102]=C:\Windows\system32\DNSAPI.dll
LoadedModule[103]=C:\Windows\system32\explorerframe.dll
LoadedModule[104]=C:\Windows\system32\DUser.dll
LoadedModule[105]=C:\Windows\system32\DUI70.dll
LoadedModule[106]=C:\Windows\system32\rasadhlp.dll
LoadedModule[107]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[108]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[109]=C:\Windows\System32\mshtml.dll
LoadedModule[110]=C:\Windows\system32\SXS.DLL
LoadedModule[111]=C:\Windows\system32\mlang.dll
LoadedModule[112]=C:\Windows\system32\actxprxy.dll
LoadedModule[113]=c:\users\dvelop\source\repos\MyAddin1\MyAddin1\bin\Debug\adxloader.dll
LoadedModule[114]=C:\Windows\system32\PSAPI.DLL
LoadedModule[115]=C:\Windows\system32\OLEACC.dll
LoadedModule[116]=C:\Windows\system32\CRYPTXML.dll
LoadedModule[117]=C:\Windows\system32\bcrypt.dll
LoadedModule[118]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[119]=C:\Windows\system32\MSVCR120_CLR0400.dll
LoadedModule[120]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\30bf1921503412fa2b0b70c448bd4ab8\mscorlib.ni.dll
LoadedModule[121]=C:\Windows\system32\schannel.DLL
LoadedModule[122]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
LoadedModule[123]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\acaa4a27790585d396de253ba8571993\System.ni.dll
LoadedModule[124]=C:\Windows\system32\api-ms-win-core-xstate-l2-1-0.dll
LoadedModule[125]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[126]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\772e4a9feb9977a8bb29daa474824e61\System.Drawing.ni.dll
LoadedModule[127]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\5f150b14221d71a468b341969bc41e3b\System.Windows.Forms.ni.dll
LoadedModule[128]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\889079047a55609489d42a37c04478c7\System.Core.ni.dll
LoadedModule[129]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\7e892edc81c95c88da69f42f591be611\System.Configuration.ni.dll
LoadedModule[130]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\70252e7fb1f7ba07a4d281fc62c7b33e\System.Xml.ni.dll
LoadedModule[131]=C:\Windows\System32\msxml6.dll
LoadedModule[132]=C:\Windows\system32\ncrypt.dll
LoadedModule[133]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[134]=C:\Windows\system32\GPAPI.dll
LoadedModule[135]=C:\Windows\system32\msimtf.dll
LoadedModule[136]=C:\Windows\system32\PROPSYS.dll
LoadedModule[137]=C:\Users\dvelop\AppData\Local\Temp\IntResource.dll
LoadedModule[138]=C:\Windows\system32\IMAGEHLP.DLL
LoadedModule[139]=C:\PROGRA~1\MICROS~2\Office15\OUTLCTL.DLL
LoadedModule[140]=C:\Windows\System32\jscript9.dll
LoadedModule[141]=C:\Windows\system32\msls31.dll
LoadedModule[142]=C:\Program Files\Common Files\System\Ole DB\oledb32.dll
LoadedModule[143]=C:\Windows\system32\MSDART.DLL
LoadedModule[144]=C:\Program Files\Common Files\System\Ole DB\OLEDB32R.DLL
LoadedModule[145]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[146]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[147]=C:\Windows\system32\msiltcfg.dll
LoadedModule[148]=C:\Windows\system32\mssprxy.dll
LoadedModule[149]=C:\Windows\system32\tquery.dll
LoadedModule[150]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[151]=C:\Windows\system32\UIAutomationCore.DLL
Sec[0].Key=LCID
Sec[0].Value=1031
Sec[1].Key=skulcid
Sec[1].Value=1031
FriendlyEventName=Nicht mehr funktionsfähig
ConsentKey=BEX
AppName=Microsoft Outlook
AppPath=C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE

I also opened a support ticket with an added sample project.

Do you need some more information? A video with the reproduced error, for example?

Regards
Thomas Vißer
Regards

Thomas Vißer
Principal Software Engineer
Posted 14 Feb, 2018 08:16:06 Top
Andrei Smolin


Add-in Express team


Posts: 15370
Joined: 2006-05-11
Hello Thomas,

We would like to access your PC remotely. Would it be possible to do within the next 4 hours? If yes, I suggest using TeamViewer; in this case you'll need to send me your session ID and password to the support email address.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 15 Feb, 2018 05:51:56 Top
Thomas Vißer




Posts: 14
Joined: 2012-12-17
Hello Andrei,

the new dlls solved the problem. Thank you for the great support!

Regard
Thomas Vißer
Regards

Thomas Vißer
Principal Software Engineer
Posted 16 Feb, 2018 09:22:12 Top
Andrei Smolin


Add-in Express team


Posts: 15370
Joined: 2006-05-11
Hello Thomas,

Thank you for confirming. We are going to publish a new build in a couple of weeks. I'll send you a note when the new build is available for download.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 16 Feb, 2018 09:24:49 Top
Andrei Smolin


Add-in Express team


Posts: 15370
Joined: 2006-05-11
Hello Thomas,

We've published Add-in Express for Office and .NET 8.8.4450. Please see https://www.add-in-express.com/downloads/adxnet.php.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 22 Mar, 2018 08:31:31 Top