Outlook add-in failing after Office update

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Outlook add-in failing after Office update
KB4011178 (Office 2013) and KB4011162 (Office 2016) are causing our Outlook Add-in to go non-responsive 
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Buchner Andreas




Posts: 2
Joined: 2017-10-12
A very interesting answer by a microsoft employee is available in the technet thread. The important part:


The EnableRoamingFolderHomepages registry key is a supported option to re-enable the Folder Home Page functionality.


So Microsoft says that they were aware of this issue and released the update without any documentation or informing third-party developers like us...
Posted 12 Oct, 2017 11:27:50 Top
Dmitry Kostochko


Add-in Express team


Posts: 2731
Joined: 2004-04-05
Hi Andreas,

The Technet thread was updated, Gabriel posted a link to
Known Issues page containing two workarounds for the Home Page issue.
Posted 13 Oct, 2017 04:14:43 Top
Bargholz Thomas




Posts: 236
Joined: 2006-12-18
The fix with the registry keys, is now the official MS policy until further notice:
https://support.office.com/en-us/article/Fixes-or-workarounds-for-recent-issues-in-Outlook-for-Windows-ecf61305-f84f-4e13-bb73-95a214ac1230?ui=en-US&rs=en-US&ad=US

Edit: Didn't notice previous post, untill this was added - so just a repeat of what's already been posted
Posted 13 Oct, 2017 05:08:10 Top
Dmitry Kostochko


Add-in Express team


Posts: 2731
Joined: 2004-04-05
Hi Thomas,

Thank you!
Posted 13 Oct, 2017 05:28:27 Top
Sean Devenish




Posts: 55
Joined: 2015-11-30
Hi All,

I can confirm the registry key fix works for us as well... however we aren't using WebViewPane in our Outlook addin, any thoughts? We have a button on the Ribbon that's all.
Posted 17 Oct, 2017 21:13:51 Top
Andrei Smolin


Add-in Express team


Posts: 14140
Joined: 2006-05-11
Hello Sean,

I would like to access your PC remotely. Is this possible? If yes, I suggest using TeamViewer; in this case you'll need to send me your session ID and password to the support email address. Please make sure your email contains a link to this topic.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Oct, 2017 08:07:34 Top