Installation Issue - Add-in Express for Microsoft Office and .NET. Professional

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Installation Issue - Add-in Express for Microsoft Office and .NET. Professional
 
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Rieky




Posts: 1
Joined: 2017-09-04
Hi,

We are having installation issue with the adxnet-v807-b4425-vs-pro product.

Ran the setup.exe as Administrator.

The process stops at the 'Registering Add-in Express for Microsoft Office and .NET...

An error dialog titled mscorlib with the message 'The process cannot access the file 'C:\Program Files (x86)\Add-in Express\Add-in Express for .NET\Bin\extract.exe' because it is being used by another process.

Have no idea how to process with this.

Windows 10 Enterprise
Microsoft Office Professional Pro 2016
Visual Studio 2010 Premium

Thanks,
Rieky
Posted 04 Sep, 2017 03:00:40 Top
Andrei Smolin


Add-in Express team


Posts: 14111
Joined: 2006-05-11
Hello Rieky,

I suggest that you restart the machine and run the installer anew. When doing this, please follow the suggestions below:

- Close all Visual Studio instances and make sure there's no devenv.exe processes hanging in the Processes tab of the Task Manager window before you start the installer.
- Make sure you are an administrator on the PC.
- Set UAC to its default level.
- In Control Panel | System | Advanced | Performance | Settings | Data Execution Prevention, set the "... for essential Windows programs and services only" flag.
- Remove the following registry key, if it exists:
HKEY_CURRENT_USER\Software\Add-in Express\{product identifier} {version} {package}
- Run setup.exe, not .MSI. If this is applicable, run setup.exe by right clicking it and choosing “Run as administrator” in the context menu.
- Finally, use the Automatic Activation option in the installer windows.

If the above steps did not help, please restart your machine and run the installer. If the error persists, turn your antivirus software off for a while, install the product, and then turn the antivirus on again.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 04 Sep, 2017 05:03:28 Top