Disabled add-in

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Disabled add-in
 
Chris Ducharme




Posts: 18
Joined: 2013-05-09
I have a client that has our add-in installed on a citrix system. When they start outlook, the add-in is always disabled. I am trying to find out the reason and how to fix this. Any ideas of where to look.

Thanks

Chris



Add-in Express Loader Log File: 06/28/2017 12:20:22:722

Startup directory: C:\Program Files (x86)\ShareFile\OutlookPlugin\
Loader version: 7.3.4061.0
Operating System: Microsoft Windows 7 Enterprise Edition Service Pack 1 (build 7601), 64-bit
Process Owner: Administrator
Command Line: "C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE"
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
12:20:22:722 7276 4504 Start.
12:20:22:722 7276 4504 Reading the registry key 'HKEY_CLASSES_ROOT\CLSID\{CEA2142F-E7AB-4B90-9125-AFAF922AD437}'
12:20:22:722 7276 4504 Success. The registry key 'HKEY_CLASSES_ROOT\CLSID\{CEA2142F-E7AB-4B90-9125-AFAF922AD437}' is closed.
12:20:22:722 7276 4504 Converting the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID from string.
12:20:22:722 7276 4504 Success.
12:20:22:722 7276 4504 Attempting to get the class object by the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID.
12:20:22:722 7276 4504 Success.
12:20:22:722 7276 4504 Creating a new instance of the add-in loader.
12:20:22:722 7276 4504 Loading mscoree.dll
12:20:22:722 7276 4504 Success.
12:20:22:722 7276 4504 Loading the configuration from the system registry.
12:20:22:722 7276 4504 Getting the latest CLR version.
12:20:22:722 7276 4504 The latest CLR version is 'v4.0.30319'.
12:20:22:722 7276 4504 The configuration has been loaded successfully.
12:20:22:722 7276 4504 Runtime version: v2.0.50727.
12:20:22:722 7276 4504 Assembly name: Malone, PublicKeyToken=A35EB5083775E042.
12:20:22:722 7276 4504 Class name: Malone.AddinModule.
12:20:22:722 7276 4504 Registry key: CLSID\{CEA2142F-E7AB-4B90-9125-AFAF922AD437}.
12:20:24:204 7276 4504 Attempting to create a new instance of the managed add-in class: CLR - v2.0.50727
12:20:24:204 7276 4504 Loading CLR: v2.0.50727.
12:20:24:204 7276 4504 Calling CLRCreateInstance method.
12:20:24:204 7276 4504 Success.
12:20:24:204 7276 4504 Calling GetRuntime method.
12:20:24:204 7276 4504 Success.
12:20:24:204 7276 4504 Checking if the hosting API of .NET Framework v4.0 beta is installed.
12:20:24:220 7276 4504 The hosting API is up to date.
12:20:24:220 7276 4504 Calling GetInterface method for the CorRuntimeHost interface.
12:20:24:220 7276 4504 Success.
12:20:24:220 7276 4504 Starting CLR...
12:20:24:220 7276 4504 Success.
12:20:24:220 7276 4504 Getting the CLR version.
12:20:24:220 7276 4504 The CLR v2.0.50727 has been initialized successfully.
12:20:24:220 7276 4504 Creating a new domain setup.
12:20:24:220 7276 4504 Success.
12:20:24:220 7276 4504 Getting the add-in directory.
12:20:24:220 7276 4504 Success. The directory is 'C:\Program Files (x86)\ShareFile\OutlookPlugin\'
12:20:24:220 7276 4504 The 'shadow copy' is enabled.
12:20:24:220 7276 4504 Creating a new application domain.
12:20:24:235 7276 4504 Success.
12:20:24:235 7276 4504 Creating an instance of the managed class. Assembly identity: 'Malone, PublicKeyToken=A35EB5083775E042'
12:20:24:407 7276 4504 Success.
12:20:24:407 7276 4504 Unwrapping the managed class.
12:20:24:407 7276 4504 Success.
12:20:24:407 7276 4504 Querying the add-in extensibility.
12:20:24:423 7276 4504 Success.
12:20:24:423 7276 4504 Querying the custom task panes.
12:20:24:423 7276 4504 Success.
12:20:24:423 7276 4504 Querying the ribbon extensibility.
12:20:24:423 7276 4504 Success.
12:20:24:423 7276 4504 Querying the form regions.
12:20:24:423 7276 4504 Success.
12:20:24:423 7276 4504 Getting the dispid of the 'Dispose' method.
12:20:24:423 7276 4504 Success.
12:20:24:423 7276 4504 The managed add-in class has been created successfully.
Posted 28 Jun, 2017 12:39:09 Top
Andrei Smolin


Add-in Express team


Posts: 14123
Joined: 2006-05-11
Hello Chris,

Please restart Outlook, check if the add-in is missing, get a copy of adxloader.log - {My Documents}\Add-in Express\adxloader.log in the profile of the user who starts Outlook - and paste it here. Note that whenever your add-in starts, this log file is created/updated. So, make sure it is updated in the scenario above. Make sure all other COM add-ins are turned off.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 29 Jun, 2017 03:47:47 Top