Disappearing document in Word when using Advanced Task Pane

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Disappearing document in Word when using Advanced Task Pane
 
Chris McA




Posts: 58
Joined: 2014-01-21
We have an Add-in for Word that uses the advanced task pane. When you have a document open that contains multiple pages along with the task pane shown and the Word navigation pane open then you press the ‘Multiple Pages’ button under the ‘View’ tab in word then collapse the advanced task pane, the document will in a rare case disappear instead of fill the space that the task pane left when it was collapsed. To get the document back again you have to press the ‘One Page’ button again.

Was wondering is this a known issue with the advanced task pane and Word?
Posted 26 Jun, 2017 06:47:47 Top
Andrei Smolin


Add-in Express team


Posts: 14123
Joined: 2006-05-11
Hello Chris,

Do you use Word 2016 32bi and Add-in Express 8.6?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 26 Jun, 2017 07:02:03 Top
Chris McA




Posts: 58
Joined: 2014-01-21
Hi Andrei,

Yes, Add-in Express 8.6.4408 and Word 2016 32-bit
Posted 26 Jun, 2017 11:50:45 Top
Andrei Smolin


Add-in Express team


Posts: 14123
Joined: 2006-05-11
Hello Chris,

What build of Word 2016 are you using? Is the issue reproducible with a new empty add-in showing a task pane? Is the issue reproducible with all other COM add-ins turned off?

Could you capture a video showing the issue? If yes, you can use Jing; it's free.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 27 Jun, 2017 03:35:44 Top
Chris McA




Posts: 58
Joined: 2014-01-21
We are actually having trouble reproducing the problem now. I'll keep you posted it we see it again.
Posted 30 Jun, 2017 06:20:02 Top
Andrei Smolin


Add-in Express team


Posts: 14123
Joined: 2006-05-11
Chris McA writes:
I'll keep you posted it we see it again.


Please do.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 30 Jun, 2017 07:03:01 Top