Open msg-Files with Outlook+Add-in Express

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Open msg-Files with Outlook+Add-in Express
Problem opening msg-Files with Outlook 
BerndH




Posts: 34
Joined: 2014-09-23
I wrote an easy add-in for outlook (2013). Just one ribbon in explorer which shows one button. If you click it, it shows "hello". Then I register it. I start outlook,the ribbon is showing, button works :-)

If I save a mail as msg-file to the desktop and than open it with doubleclick, it opens in an extra outlook window.
Works :-)

If I close this window and try to reopen the msg with a doubleclick again, it shows "Canīt open file, itīs open". :-(

So, whatīs my problem and how can i solve this? Can you help me?

Bernd
Posted 03 Feb, 2017 08:49:40 Top
Andrei Smolin


Add-in Express team


Posts: 14104
Joined: 2006-05-11
Hello Bernd,

Would the issue persist if you unregister your add-in? If yes, try to turn off all of the other add-ins. You can also update Office.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 03 Feb, 2017 09:20:51 Top
BerndH




Posts: 34
Joined: 2014-09-23
No,
without the add-in I can reopen the msg-file as often as I like ...
Posted 03 Feb, 2017 09:47:02 Top
Andrei Smolin


Add-in Express team


Posts: 14104
Joined: 2006-05-11
Hello Bernd,

Could you please send me your add-in project for testing? You can find the support email address in {Add-in Express installation folder}\readme.txt. Please make sure your email contains a link to this topic.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 03 Feb, 2017 09:52:10 Top
BerndH




Posts: 34
Joined: 2014-09-23
ooohhh ... I just remarked, itīs not the newest version of your software i used.
I updated ... and it works fine...

So, you can close this thread (Iīm sorry).
have a nice weekend!

Bernd
Posted 03 Feb, 2017 10:23:03 Top
Andrei Smolin


Add-in Express team


Posts: 14104
Joined: 2006-05-11
Thank you for a portion of good news! ))

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 03 Feb, 2017 10:32:52 Top
Andrei Smolin


Add-in Express team


Posts: 14104
Joined: 2006-05-11
Hello Bernd,

I've found the description of this issue which I posted at social.technet.microsoft.com a while back:

https://social.technet.microsoft.com/Forums/office/en-US/f31f10ff-6efa-4bbe-8b28-179fba31eb0c/bug-in-outlook-2016-you-cant-open-msg-for-the-second-time?forum=outlook.

Note that you don't need any COM add-ins to reproduce the issue. I assume they know about it but they don't fix it for some reason.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 06 Feb, 2017 05:11:02 Top