Installation Issues with Many Users

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Installation Issues with Many Users
 
mohan.ankur




Posts: 43
Joined: 2011-01-24
I have an Excel addin which combines AddinModule, XLLModule and and RTD Module all in one project.
I am using ClickOnce technology to distribute this software.

The problem is that lately, I recently rolled out a new version. And many users are facing this problem where they see the menu, that means the addinmodule works, but they see no functions. That is the xllmodule is not being registered for some reason.

Below are the logs....please can you help me figure this out?

Thanks
Ankur


Add-in Express Registrator Log File: 07/22/2016 12:28:57

Installation directory: C:\Users\wgranger\AppData\Local\ShareFile\OutlookPlugin\
Registrator version: 8.2.4371.0
Operating System: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 64-bit
Process Owner: Administrator
Command Line: "C:\Users\wgranger\AppData\Local\ShareFile\OutlookPlugin\adxregistrator.exe" /install="C:\Users\wgranger\AppData\Local\ShareFile\OutlookPlugin\Malone.dll" /privileges=user
Run 'As Administrator': Yes
Process Elevated: Yes
Integrity Level: High
UAC (User Account Control): On
--------------------------------------------------------------
12:28:57 0192 Starting the add-in registration process.
12:28:57 0192 Loading mscoree.dll
12:28:57 0192 Success.
12:28:57 0192 .NET Framework installation directory:
12:28:57 0192 The latest version of .NET Framework: 'v4.0.30319'
12:28:57 0192 Loading CLR: v4.0.30319.
12:28:57 0192 Calling CLRCreateInstance method.
12:28:57 0192 Success.
12:28:57 0192 Calling GetRuntime method.
12:28:57 0192 Success.
12:28:57 0192 Checking if the hosting API of .NET Framework v4.0 beta is installed.
12:28:57 0192 The hosting API is up to date.
12:28:57 0192 Calling GetInterface method for the CorRuntimeHost interface.
12:28:57 0192 Success.
12:28:57 0192 Starting CLR...
12:28:57 0192 Success.
12:28:57 0192 Getting the CLR version.
12:28:57 0192 The CLR v4.0.30319 has been initialized successfully.
12:28:57 0192 Creating a new domain setup.
12:28:57 0192 Success.
12:28:57 0192 The 'shadow copy' is disabled.
12:28:57 0192 Creating a new application domain.
12:28:57 0192 Success.
12:28:57 0192 Getting the base directory for the domain.
12:28:57 0192 Success. The directory is 'C:\Users\wgranger\AppData\Local\ShareFile\OutlookPlugin\'.
12:28:57 0192 Searching for the Add-in Express core library.
12:28:57 0192 Success. The 'AddinExpress.MSO.2005.dll' file is found.
12:28:57 0192 Creating an instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
12:28:57 0192 Assembly identity is 'AddinExpress.MSO.2005'.
12:28:57 0192 Success.
12:28:57 0192 Unwrapping the instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
12:28:57 0192 Success.
12:28:57 0192 Calling the managed registration procedure (DISPID = 1610743823).
12:29:01 0192 Success.
12:29:01 0192 The add-in registration process is completed with HRESULT = 0.

------------------------------------------------------------

Add-in Express Loader Log File: 07/25/2016 08:51:47:283

Startup directory: C:\Users\wgranger\AppData\Local\ShareFile\OutlookPlugin\
Loader version: 8.0.4330.0
Operating System: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 64-bit
Process Owner: Administrator
Command Line: "C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE"
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
08:51:47:283 7412 3984 Start.
08:51:47:284 7412 3984 The minimum supported Office version is 12
08:51:47:284 7412 3984 The host's version is 14.0.6025.0
08:51:47:284 7412 3984 Creating a new instance of the add-in loader.
08:51:47:284 7412 3984 Loading mscoree.dll
08:51:47:284 7412 3984 Success.
08:51:47:284 7412 3984 Loading the configuration from the system registry.
08:51:47:284 7412 3984 Getting the latest CLR version.
08:51:47:360 7412 3984 The latest CLR version is 'v4.0.30319'.
08:51:47:360 7412 3984 The configuration has been loaded successfully.
08:51:47:360 7412 3984 Runtime version: v4.0.30319.
08:51:47:360 7412 3984 Assembly name: Malone, PublicKeyToken=A35EB5083775E042.
08:51:47:360 7412 3984 Class name: Malone.AddinModule.
08:51:47:360 7412 3984 Registry key: CLSID\{CEA2142F-E7AB-4B90-9125-AFAF922AD437}.
08:51:47:361 7412 3984 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
08:51:47:361 7412 3984 Loading CLR: v4.0.30319.
08:51:47:361 7412 3984 Calling CLRCreateInstance method.
08:51:47:361 7412 3984 Success.
08:51:47:361 7412 3984 Calling GetRuntime method.
08:51:47:361 7412 3984 Success.
08:51:47:361 7412 3984 Checking if the hosting API of .NET Framework v4.0 beta is installed.
08:51:47:361 7412 3984 The hosting API is up to date.
08:51:47:361 7412 3984 Calling GetInterface method for the CorRuntimeHost interface.
08:51:47:361 7412 3984 Success.
08:51:47:361 7412 3984 Starting CLR...
08:51:47:361 7412 3984 Success.
08:51:47:361 7412 3984 Getting the CLR version.
08:51:47:361 7412 3984 The CLR v4.0.30319 has been initialized successfully.
08:51:47:361 7412 3984 Creating a new domain setup.
08:51:47:372 7412 3984 Success.
08:51:47:372 7412 3984 Getting the add-in directory.
08:51:47:372 7412 3984 Success. The directory is 'C:\Users\wgranger\AppData\Local\ShareFile\OutlookPlugin\'
08:51:47:442 7412 3984 The 'shadow copy' is enabled.
08:51:47:442 7412 3984 Creating a new application domain.
08:51:47:443 7412 3984 Success.
08:51:47:443 7412 3984 Creating an instance of the managed class. Assembly identity: 'Malone, PublicKeyToken=A35EB5083775E042'
08:51:51:675 7412 3984 Success.
08:51:51:675 7412 3984 Unwrapping the managed class.
08:51:51:686 7412 3984 Success.
08:51:51:686 7412 3984 Querying the add-in extensibility.
08:51:51:686 7412 3984 Success.
08:51:51:686 7412 3984 Querying the custom task panes.
08:51:51:686 7412 3984 Success.
08:51:51:686 7412 3984 Querying the ribbon extensibility.
08:51:51:686 7412 3984 Success.
08:51:51:686 7412 3984 Querying the form regions.
08:51:51:687 7412 3984 Success.
08:51:51:687 7412 3984 Querying the encryption provider.
08:51:51:687 7412 3984 The 'EncryptionProvider' interface is not supported.
08:51:51:687 7412 3984 Getting the dispid of the 'Dispose' method.
08:51:51:707 7412 3984 Success.
08:51:51:707 7412 3984 The instance of the managed add-in class has been created successfully.

Startup directory: C:\Users\wgranger\AppData\Local\Apps\2.0\EHMWM95B.43X\Q1NO76L0.HPN\marketxls_c345630e3d1f4aa0_0006.0000_770bccdacacdae76\
Loader version: 7.7.4087.0
Operating System: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 64-bit
Process Owner: Administrator
Command Line: "C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE"
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
11:30:07:492 3356 6512 Start.
11:30:07:492 3356 6512 Creating a new instance of the add-in loader.
11:30:07:492 3356 6512 Loading mscoree.dll
11:30:07:493 3356 6512 Success.
11:30:07:493 3356 6512 Loading the configuration from the system registry.
11:30:07:493 3356 6512 Getting the latest CLR version.
11:30:07:493 3356 6512 The latest CLR version is 'v4.0.30319'.
11:30:07:493 3356 6512 The configuration has been loaded successfully.
11:30:07:493 3356 6512 Runtime version: v4.0.30319.
11:30:07:493 3356 6512 Assembly name: MarketXLS.
11:30:07:493 3356 6512 Class name: MarketXLS.AddinModule.
11:30:07:493 3356 6512 Registry key: CLSID\{58D31640-602B-4753-AB1B-89B87EE3B2B8}.
11:30:07:493 3356 6512 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
11:30:07:493 3356 6512 Loading CLR: v4.0.30319.
11:30:07:493 3356 6512 Calling CLRCreateInstance method.
11:30:07:494 3356 6512 Success.
11:30:07:494 3356 6512 Calling GetRuntime method.
11:30:07:494 3356 6512 Success.
11:30:07:494 3356 6512 Checking if the hosting API of .NET Framework v4.0 beta is installed.
11:30:07:587 3356 6512 The hosting API is up to date.
11:30:07:587 3356 6512 Calling GetInterface method for the CorRuntimeHost interface.
11:30:07:587 3356 6512 Success.
11:30:07:587 3356 6512 Starting CLR...
11:30:07:587 3356 6512 Success.
11:30:07:587 3356 6512 Getting the CLR version.
11:30:07:587 3356 6512 The CLR v4.0.30319 has been initialized successfully.
11:30:07:587 3356 6512 Creating a new domain setup.
11:30:07:589 3356 6512 Success.
11:30:07:589 3356 6512 Getting the add-in directory.
11:30:07:589 3356 6512 Success. The directory is 'C:\Users\wgranger\AppData\Local\Apps\2.0\EHMWM95B.43X\Q1NO76L0.HPN\marketxls_c345630e3d1f4aa0_0006.0000_770bccdacacdae76\'
11:30:07:589 3356 6512 The configuration file is 'C:\Users\wgranger\AppData\Local\Apps\2.0\EHMWM95B.43X\Q1NO76L0.HPN\marketxls_c345630e3d1f4aa0_0006.0000_770bccdacacdae76\MarketXLS.dll.config'
11:30:07:589 3356 6512 The 'shadow copy' is disabled.
11:30:07:589 3356 6512 Creating a new application domain.
11:30:07:597 3356 6512 Success.
11:30:07:598 3356 6512 Creating an instance of the managed class. Assembly identity: 'MarketXLS'
11:30:07:929 3356 6512 Success.
11:30:07:929 3356 6512 Unwrapping the managed class.
11:30:08:082 3356 6512 Success.
11:30:08:082 3356 6512 Querying the add-in extensibility.
11:30:08:082 3356 6512 Success.
11:30:08:082 3356 6512 Querying the custom task panes.
11:30:08:082 3356 6512 Success.
11:30:08:082 3356 6512 Querying the ribbon extensibility.
11:30:08:082 3356 6512 Success.
11:30:08:082 3356 6512 Querying the form regions.
11:30:08:082 3356 6512 Success.
11:30:08:082 3356 6512 Querying the encryption provider.
11:30:08:082 3356 6512 The 'EncryptionProvider' interface is not supported.
11:30:08:082 3356 6512 Getting the dispid of the 'Dispose' method.
11:30:08:090 3356 6512 Success.
11:30:08:090 3356 6512 The instance of the managed add-in class has been created successfully.

Startup directory: C:\Users\wgranger\AppData\Local\Apps\2.0\EHMWM95B.43X\Q1NO76L0.HPN\marketxls_c345630e3d1f4aa0_0006.0000_770bccdacacdae76\
Loader version: 7.7.4087.0
Operating System: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 64-bit
Process Owner: Administrator
Command Line: "C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE"
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
11:34:59:426 3264 4780 Start.
11:34:59:426 3264 4780 Creating a new instance of the add-in loader.
11:34:59:426 3264 4780 Loading mscoree.dll
11:34:59:426 3264 4780 Success.
11:34:59:426 3264 4780 Loading the configuration from the system registry.
11:34:59:427 3264 4780 Getting the latest CLR version.
11:34:59:427 3264 4780 The latest CLR version is 'v4.0.30319'.
11:34:59:427 3264 4780 The configuration has been loaded successfully.
11:34:59:427 3264 4780 Runtime version: v4.0.30319.
11:34:59:427 3264 4780 Assembly name: MarketXLS.
11:34:59:427 3264 4780 Class name: MarketXLS.AddinModule.
11:34:59:427 3264 4780 Registry key: CLSID\{58D31640-602B-4753-AB1B-89B87EE3B2B8}.
11:34:59:427 3264 4780 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
11:34:59:427 3264 4780 Loading CLR: v4.0.30319.
11:34:59:427 3264 4780 Calling CLRCreateInstance method.
11:34:59:427 3264 4780 Success.
11:34:59:427 3264 4780 Calling GetRuntime method.
11:34:59:427 3264 4780 Success.
11:34:59:427 3264 4780 Checking if the hosting API of .NET Framework v4.0 beta is installed.
11:34:59:438 3264 4780 The hosting API is up to date.
11:34:59:438 3264 4780 Calling GetInterface method for the CorRuntimeHost interface.
11:34:59:438 3264 4780 Success.
11:34:59:438 3264 4780 Starting CLR...
11:34:59:438 3264 4780 Success.
11:34:59:438 3264 4780 Getting the CLR version.
11:34:59:438 3264 4780 The CLR v4.0.30319 has been initialized successfully.
11:34:59:438 3264 4780 Creating a new domain setup.
11:34:59:441 3264 4780 Success.
11:34:59:441 3264 4780 Getting the add-in directory.
11:34:59:441 3264 4780 Success. The directory is 'C:\Users\wgranger\AppData\Local\Apps\2.0\EHMWM95B.43X\Q1NO76L0.HPN\marketxls_c345630e3d1f4aa0_0006.0000_770bccdacacdae76\'
11:34:59:441 3264 4780 The configuration file is 'C:\Users\wgranger\AppData\Local\Apps\2.0\EHMWM95B.43X\Q1NO76L0.HPN\marketxls_c345630e3d1f4aa0_0006.0000_770bccdacacdae76\MarketXLS.dll.config'
11:34:59:441 3264 4780 The 'shadow copy' is disabled.
11:34:59:441 3264 4780 Creating a new application domain.
11:34:59:449 3264 4780 Success.
11:34:59:449 3264 4780 Creating an instance of the managed class. Assembly identity: 'MarketXLS'
11:34:59:574 3264 4780 Success.
11:34:59:574 3264 4780 Unwrapping the managed class.
11:34:59:604 3264 4780 Success.
11:34:59:605 3264 4780 Querying the add-in extensibility.
11:34:59:605 3264 4780 Success.
11:34:59:605 3264 4780 Querying the custom task panes.
11:34:59:605 3264 4780 Success.
11:34:59:605 3264 4780 Querying the ribbon extensibility.
11:34:59:605 3264 4780 Success.
11:34:59:605 3264 4780 Querying the form regions.
11:34:59:605 3264 4780 Success.
11:34:59:605 3264 4780 Querying the encryption provider.
11:34:59:605 3264 4780 The 'EncryptionProvider' interface is not supported.
11:34:59:605 3264 4780 Getting the dispid of the 'Dispose' method.
11:34:59:613 3264 4780 Success.
11:34:59:613 3264 4780 The instance of the managed add-in class has been created successfully.

Startup directory: C:\Users\wgranger\AppData\Local\Apps\2.0\EHMWM95B.43X\Q1NO76L0.HPN\marketxls_c345630e3d1f4aa0_0006.0000_770bccdacacdae76\
Loader version: 7.7.4087.0
Operating System: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 64-bit
Process Owner: Administrator
Command Line: "C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE"
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
------------------------------------------------------------------------
11:43:32:667 3180 7136 Start.
11:43:32:667 3180 7136 Creating a new instance of the add-in loader.
11:43:32:667 3180 7136 Loading mscoree.dll
11:43:32:667 3180 7136 Success.
11:43:32:667 3180 7136 Loading the configuration from the system registry.
11:43:32:667 3180 7136 Getting the latest CLR version.
11:43:32:668 3180 7136 The latest CLR version is 'v4.0.30319'.
11:43:32:668 3180 7136 The configuration has been loaded successfully.
11:43:32:668 3180 7136 Runtime version: v4.0.30319.
11:43:32:668 3180 7136 Assembly name: MarketXLS.
11:43:32:668 3180 7136 Class name: MarketXLS.AddinModule.
11:43:32:668 3180 7136 Registry key: CLSID\{58D31640-602B-4753-AB1B-89B87EE3B2B8}.
11:43:32:668 3180 7136 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
11:43:32:668 3180 7136 Loading CLR: v4.0.30319.
11:43:32:668 3180 7136 Calling CLRCreateInstance method.
11:43:32:668 3180 7136 Success.
11:43:32:669 3180 7136 Calling GetRuntime method.
11:43:32:669 3180 7136 Success.
11:43:32:669 3180 7136 Checking if the hosting API of .NET Framework v4.0 beta is installed.
11:43:32:678 3180 7136 The hosting API is up to date.
11:43:32:678 3180 7136 Calling GetInterface method for the CorRuntimeHost interface.
11:43:32:678 3180 7136 Success.
11:43:32:678 3180 7136 Starting CLR...
11:43:32:678 3180 7136 Success.
11:43:32:678 3180 7136 Getting the CLR version.
11:43:32:678 3180 7136 The CLR v4.0.30319 has been initialized successfully.
11:43:32:678 3180 7136 Creating a new domain setup.
11:43:32:680 3180 7136 Success.
11:43:32:680 3180 7136 Getting the add-in directory.
11:43:32:680 3180 7136 Success. The directory is 'C:\Users\wgranger\AppData\Local\Apps\2.0\EHMWM95B.43X\Q1NO76L0.HPN\marketxls_c345630e3d1f4aa0_0006.0000_770bccdacacdae76\'
11:43:32:680 3180 7136 The configuration file is 'C:\Users\wgranger\AppData\Local\Apps\2.0\EHMWM95B.43X\Q1NO76L0.HPN\marketxls_c345630e3d1f4aa0_0006.0000_770bccdacacdae76\MarketXLS.dll.config'
11:43:32:680 3180 7136 The 'shadow copy' is disabled.
11:43:32:680 3180 7136 Creating a new application domain.
11:43:32:689 3180 7136 Success.
11:43:32:689 3180 7136 Creating an instance of the managed class. Assembly identity: 'MarketXLS'
11:43:32:859 3180 7136 Success.
11:43:32:859 3180 7136 Unwrapping the managed class.
11:43:32:889 3180 7136 Success.
11:43:32:889 3180 7136 Querying the add-in extensibility.
11:43:32:889 3180 7136 Success.
11:43:32:889 3180 7136 Querying the custom task panes.
11:43:32:889 3180 7136 Success.
11:43:32:889 3180 7136 Querying the ribbon extensibility.
11:43:32:889 3180 7136 Success.
11:43:32:889 3180 7136 Querying the form regions.
11:43:32:890 3180 7136 Success.
11:43:32:890 3180 7136 Querying the encryption provider.
11:43:32:890 3180 7136 The 'EncryptionProvider' interface is not supported.
11:43:32:890 3180 7136 Getting the dispid of the 'Dispose' method.
11:43:32:898 3180 7136 Success.
11:43:32:898 3180 7136 The instance of the managed add-in class has been created successfully.
Posted 25 Jul, 2016 11:31:28 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Hello Mohan,

Try to repair Office on such a machine and then re-install your add-in.

Also, make sure you use adxloader.dll (and adxloader64.dll) of the same version as AddinExpress.MSO.2005.DLL (this may not relate to the issue).


Andrei Smolin
Add-in Express Team Leader
Posted 26 Jul, 2016 00:29:52 Top
mohan.ankur




Posts: 43
Joined: 2011-01-24
Thanks Andrei,

I will try that one. Ok on another note I am looking for premium support for things like following...


1) Trouble shoot install (addin express & click once) related issues on a regular basis
2) Have an expert for things like Code signing click once etc
3) Have expert support for Addin Express

I have found you guys are pretty quick in support in this forum. But can there be some arrangement where I can buy time on hourly basis to dedicated help me and my team?

Many Thanks
Ankur
Posted 26 Jul, 2016 04:44:05 Top
Andrei Smolin


Add-in Express team


Posts: 18793
Joined: 2006-05-11
Hello Ankur,

The following services are included with the Premium subscription: code samples, features and bug-fixes on request, solution research service, escalation of your issues to core developers, code reviewing.

The solution research service includes:

- creating sample projects that illustrate the key points of the
solution: UI, use of events, properties and methods of the object model;
interaction of several Office extensions in one project, etc.

- research on the possibility and ways of implementation of the
required functionality

If these features suit you, you can upgrade to Premium (buy it at 50% off the regular price). If you need special features, this is only possible as part of our custom development services, see https://www.add-in-express.com/custom-development/index.php. Please note that I cannot guarantee that we will be able to fulfill your specific requirements until we see the requirements and evaluate the amount of work and our available resources.


Andrei Smolin
Add-in Express Team Leader
Posted 26 Jul, 2016 05:24:03 Top