Word Addin problem

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Word Addin problem
Word Addin is not loading 
Andreas Waning

Posts: 36
Joined: 2011-06-27

I use AddIn Express for developing Word AddIns. I also create a Wix Installation File (msi)

In 98 Prozent the Addin is working fine. The Installation is ok and so on. The addin works fine.

But very seldom the Word Add In is not loading. If I go by the customer to Word AddIN I see a error

message (the message is in German) "Addin could not be loaded a exception occur during loading the AddIn" (I am not sure what the text is excaktly in English)

Do you have some suggestions what I can check in this case ?

Thanks Andreas
Posted 30 Mar, 2016 06:49:21 Top
Andrei Smolin

Add-in Express team

Posts: 14966
Joined: 2006-05-11
Hello Andreas,

When this occurs, look in adxloader.log. Make sure it isn't outdated. If it doesn't contain an exception, then the exception doesn't occur at the load time.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 30 Mar, 2016 07:24:00 Top