Outlook extensions freeze in Outbox folder (for some)

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Outlook extensions freeze in Outbox folder (for some)
 
David Ing




Posts: 56
Joined: 2006-06-27
Hi,

For 10% of my users of my Outlook Add-in (ADX 2.7, Outlook Extensions 3.1) seem to 'freeze' with very high Outlook.exe CPU when first starting up Outlook.

I have traced this to the block of code that does the adxOlFormsManager.LockUpdates, and then adding of the Olformsmanager with 5 FormsCollection items.

I am trying to track down a common thing in their environments. Some of them certainly have both .NET 1.1 and .NET 2.0 installed. My logfiles show the addin being started up in .NET 2.0 for some of them, when it was compiled under 1.1 (and with ADXOlFormsContainer.2003.msm as part of the install). Could this cause this locking?

Anyone else ever seen this?

Posted 15 Aug, 2006 14:19:59 Top
Sergey Grischenko


Add-in Express team


Posts: 7225
Joined: 2004-07-05
Hi David.

Can you send me the project? I will test it on my PC.
Posted 16 Aug, 2006 07:03:22 Top
David Ing




Posts: 56
Joined: 2006-06-27
Hi Sergey,

The run-time is easy to download and try, just take a demo install from here: http://www.taglocity.com/download.htm - if you see the 'white-out' in outlook 'outbox' folder when showing the docked forms then you'll be able to recreate it.

As this is a commercial product I need to strip down a src tree build so that you can still take a look but the problem still occurs - as I said above, I haven't had any luck recreating it in my test environments myself - but I have had at least 3 customers say they've seen 3 minute plus freezes on their Outbox folder with docked forms.

I'll send a link to your email to a src package download, is that ok?
Posted 16 Aug, 2006 07:55:34 Top
Sergey Grischenko


Add-in Express team


Posts: 7225
Joined: 2004-07-05
Ok. Thank you.
Posted 16 Aug, 2006 08:36:02 Top
David Ing




Posts: 56
Joined: 2006-06-27
Email sent, let me know if you don't get it etc...

Thanks for any help Sergey - this will really help..
Posted 16 Aug, 2006 10:06:28 Top
Andrei Smolin


Add-in Express team


Posts: 16219
Joined: 2006-05-11
David,

We get it.
Posted 16 Aug, 2006 11:02:50 Top