Outlook Add-ins Disappears

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Outlook Add-ins Disappears
 
rmo1515


Guest


We use Outlook 2013 with a COM add-in I developed. We also have another 3rd party program called Practice CS, our time and billing software, that integrates with Outlook. If you close Outlook and have Practice CS open, Practice CS appears to keep Outlook.exe open hidden in the background. If we then open Outlook again, the COM add-in does not load as the "hidden" Outlook just reappears, without the add-in. To get the add-in to come back we either close both Outlook and Practice CS and then reopen Outlook first, or go into the COM Add-in manager and uncheck our add-in, hit Ok and then go back and recheck it.
I've also noticed our Citrix ShareFile Outlook Plugin functions the same way, as they also appear to use your tools. Anything I can set to change this behavior? Also, it didn't happen like this when we used Outlook 2007.
Thanks.
Posted 18 Mar, 2015 09:47:20 Top
Andrei Smolin


Add-in Express team


Posts: 18794
Joined: 2006-05-11
Hello,

Please check https://www.add-in-express.com/forum/read.php?FID=5&TID=13035. In that thread, the very same scenario is described. You work around around this problem by adding a registry value described in https://www.add-in-express.com/creating-addins-blog/2010/05/04/outlook2010-fast-shutdown/.


Andrei Smolin
Add-in Express Team Leader
Posted 19 Mar, 2015 05:29:55 Top
rmo1515


Guest


Thanks! Just adding that registry entry fixed it.
Posted 19 Mar, 2015 15:18:36 Top
Andrei Smolin


Add-in Express team


Posts: 18794
Joined: 2006-05-11
Welcome!


Andrei Smolin
Add-in Express Team Leader
Posted 20 Mar, 2015 02:16:58 Top