Office setup starts suddenly and then Office crashes on Citrix machines

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Office setup starts suddenly and then Office crashes on Citrix machines
When register to document events 
Igor Govorov




Posts: 83
 Joined: 2014-02-12
Hi guys,

We have major issues with our Add-in, one of our customer uses Citrix and started to have strange issues with word, excel and powerpoint after upgrading Citrix from 5.6 to 7.5.0.529q.
Only users with Virtual Desktops are affected.

Those issues doesn't occur when the Add-In is disabled or if the Add-In doesn't register any document events like Activate and DocChange, etc...

The issues with Word:

Opening word , entering a sentence and pressing Space or Return, it starts installing Office and shows setup dialog with cancel button.
If click "Cancel" and then going on with writing, and then again Space or Return -> again the installer starts.
If click ?Â?Ð?ìFile?Â?Ð?í in Word, it crashes!

If double click directly on a word file -> no problem
If open word and then open a file, again a installer window pops up. Clicking on ?Â?Ð?ìfile?Â?Ð?í -> word crashes

There are similar issues also with Excel and PowerPoint (no issues with Outlook).

We are troubleshooting by sending a test Add-In with some flags that enable/disable different functionality.


Do you have any additional information that could help us to find the root cause of this issue?
Thanks!
Posted 18 Feb, 2015 03:33:05 Top