Client Issues with Inspector Toolbars and MS Word

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Client Issues with Inspector Toolbars and MS Word
 
Martin Mizzell




Posts: 77
Joined: 2006-06-02
Here are three errors that a client is reporting while using Word as the email editor in a AdxProject that uses the shim and SN assemblies.
Any ideas what causes these?

In OL2000, if Word is on, the OD button will not show up in the email toolbar.

In OL2002, if Word is on, I can send one OD email. After that, Word won't load as editor and gives the error message: Microsoft WordMail cannot be started. Close any open dialog boxes in Word and try again.

In OL2003, if Word is on, the OD toolbar shows in Word while Outlook is running. If Outlook is not running, the toolbar goes away.
Posted 26 Jun, 2006 23:02:03 Top
Sergey Grischenko


Add-in Express team


Posts: 7235
Joined: 2004-07-05
Hi Martin.

Do you mean your own 'OD' toolbar/buttons ?
Posted 27 Jun, 2006 06:48:53 Top
Martin Mizzell




Posts: 77
Joined: 2006-06-02
OD is our internal code for an addin. The toolbars and buttons we are referring to are created with Adx.Net.
Posted 27 Jun, 2006 09:06:20 Top
Sergey Grischenko


Add-in Express team


Posts: 7235
Joined: 2004-07-05
Martin,

In OL2000, if Word is on, your command bars will not appear at all. This is the known issue of Outlook. You can read about it here:
http://support.microsoft.com/default.aspx?scid=KB;en-us;Q201095

In OL2002, this issue can appear when you don't clear some Outlook interfaces that are no longer used. Please review the add-in code and use the Marshal.ReleaseComObject method to clear interfaces.

We have two examples regarding the issue when Word is used as an editor in Outlook. Please download them here:
http://www.add-in-express.com/projects/wordinoutlook2.zip
http://www.add-in-express.com/projects/wordandoutlookissue.zip

Posted 27 Jun, 2006 10:53:34 Top