Add-in crash excel

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Add-in crash excel
 
Joe W.D




Posts: 17
Joined: 2012-06-28
Hi,

I create an excel add-in, it works correctly in a lot of environment except my laptop. the scenario is ,

after i install the add-in, i can't see the ribbon. then i enable it in excel option->add ins. the add in can't display too.

if i restart the excel file, and go to excel option and click add ins tab, the excel crash.

Reinstall the excel add-in can't solve the issue.

the system environment is :

Win7 (32 bit) + Office 2007 (12.0.6661.5000)

the crash event log is :
日志名称: Application
来源: Application Error
日期: 2012/10/9 14:23:17
事件 ID: 1000
任务类别: (100)
级别: 错误
关键字: 经典
用户: 暂缺
计算机: --------
描述:
错误应用程序名称: EXCEL.EXE,版本: 12.0.6661.5000,时间戳: 0x4f7cda6d
错误模块名称: adxloader.Moodys3.ExcelAddinTemplates.dll,版本: 6.7.3062.0,时间戳: 0x4fe9d122
异常代码: 0xc0000005
错误偏移量: 0x0002b9b1
错误进程 ID: 0x16c0
错误应用程序启动时间: 0x01cda5e68b5dab58
错误应用程序路径: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
错误模块路径: C:\Program Files\Moody's Analytics\Moody's Analytics Excel Add-in\adxloader.Moodys3.ExcelAddinTemplates.dll
报告 ID: cfa4334a-11d9-11e2-afdf-8823422a27ec
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-09T06:23:17.000000000Z" />
<EventRecordID>14162</EventRecordID>
<Channel>Application</Channel>
<Computer>CaoXi-7W.analytics.moodys.net</Computer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>12.0.6661.5000</Data>
<Data>4f7cda6d</Data>
<Data>adxloader.Moodys3.ExcelAddinTemplates.dll</Data>
<Data>6.7.3062.0</Data>
<Data>4fe9d122</Data>
<Data>c0000005</Data>
<Data>0002b9b1</Data>
<Data>16c0</Data>
<Data>01cda5e68b5dab58</Data>
<Data>C:\Program Files\Microsoft Office\Office12\EXCEL.EXE</Data>
<Data>C:\Program Files\Moody's Analytics\Moody's Analytics Excel Add-in\adxloader.Moodys3.ExcelAddinTemplates.dll</Data>
<Data>cfa4334a-11d9-11e2-afdf-8823422a27ec</Data>
</EventData>
</Event>

any idea?

thanks
Posted 09 Oct, 2012 03:38:32 Top
Andrei Smolin


Add-in Express team


Posts: 17113
Joined: 2006-05-11
Hello Joe,

Can you please reinstall the add-in, run Excel and send me copies of adxloader.log and adxregistrator.log from the folder {Documents}\Add-in Express in your profile on that PC? Please find the support email address in readme.txt. Make sure that your email contains a link to this topic.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 09 Oct, 2012 04:12:58 Top
Joe W.D




Posts: 17
Joined: 2012-06-28
thank you for reply, the mail was sent to you please check it
Posted 09 Oct, 2012 04:27:37 Top
Andrei Smolin


Add-in Express team


Posts: 17113
Joined: 2006-05-11
Thank you for sending me the files. It looks like you install an XLL add-in, not a COM add-in. Can you please confirm this? If you install an Excel add-in , then you don't need to use the "/privileges=admin" switch in the custom actions. Instead, you need to use "/privileges=user".

Does this help?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 09 Oct, 2012 04:57:30 Top