Word addin felt in Disabled items

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Word addin felt in Disabled items
 
David Canek




Posts: 52
Joined: 2010-09-23
Hi,

one of our clients reported a problem with the ADX Word addin. It was working fine for a couple of months but suddenly the plugin has been moved to the Disabled items and we are unable to find a way how to make it active again. We have tried to reenable and reinstall the addin, but nothing helped. Here is the adxregistrator.log.



Add-in Express Registrator Log File: 11/07/2011 12:28:39

Installation directory: C:Users107AppDataRoamingMemSourceMemSource Translation Plugin-1.188
Registrator version: 6.5.3057.0
Operating System: Microsoft Windows 7 Professional Service Pack 1 (build 7601), 64-bit
Process Owner: Administrator
Command Line: "C:Users107AppDataRoamingMemSourceMemSource Translation Plugin-1.188dxregistrator.exe" /install="memsource-word-translator.dll" /privileges=user
Run 'As Administrator': No
Process Elevated: No
Integrity Level: Medium
UAC (User Account Control): On
--------------------------------------------------------------
12:28:39 0316 Starting the add-in registration process.
12:28:39 0316 Loading mscoree.dll
12:28:39 0316 Success.
12:28:39 0316 .NET Framework installation directory: 
12:28:39 0316 The latest version of .NET Framework: 'v4.0.30319'
12:28:39 0316 Loading CLR: v4.0.30319.
12:28:39 0316 Calling CLRCreateInstance method.
12:28:39 0316 Success.
12:28:39 0316 Calling GetRuntime method.
12:28:39 0316 Success.
12:28:39 0316 Checking if the hosting API of .NET Framework v4.0 beta is installed.
12:28:39 0316 The hosting API is up to date.
12:28:39 0316 Calling GetInterface method for the CorRuntimeHost interface.
12:28:39 0316 Success.
12:28:39 0316 Starting CLR...
12:28:39 0316 Success.
12:28:39 0316 Getting the CLR version.
12:28:39 0316 The CLR v4.0.30319 has been initialized successfully.
12:28:39 0316 Creating a new domain setup.
12:28:39 0316 Success.
12:28:39 0316 Getting the add-in directory.
12:28:39 0316 Success. The directory is 'C:Users107AppDataRoamingMemSourceMemSource Translation Plugin-1.188'
12:28:39 0316 The 'shadow copy' is disabled.
12:28:39 0316 Creating a new application domain.
12:28:39 0316 Success.
12:28:39 0316 Getting the base directory for the domain.
12:28:39 0316 Success. The directory is 'C:Users107AppDataRoamingMemSourceMemSource Translation Plugin-1.188'.
12:28:39 0316 Searching for the Add-in Express core library.
12:28:39 0316 Success. The 'AddinExpress.MSO.2005.dll' file is found.
12:28:39 0316 Creating an instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
12:28:39 0316 Assembly identity is 'AddinExpress.MSO.2005'.
12:28:39 0316 Success.
12:28:39 0316 Unwrapping the instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
12:28:39 0316 Success.
12:28:39 0316 Calling the managed registration procedure.
12:28:39 0636 Connecting to the application domain of the Add-in Express loader.
12:28:39 0636 Success.
12:28:39 0636 Loading the 'memsource-word-translator.dll' assembly.
12:28:39 0636 Success.
12:28:39 0636 Registering the 'memsource-word-translator.dll' assembly (user).
12:28:40 0636 The ' memsource-word-translator.dll' assembly has been registered successfully.
12:28:41 0316 Success.
12:28:41 0316 The add-in registration process is completed with HRESULT = 0.


adxloader.log has not been created. LoadBehavior registry key is set to 3 (which is correct, I think).
Posted 07 Nov, 2011 03:50:27 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
Hi David,

Please check out the Your add-in has fallen to Disabled Items section in the online documentation. Also please take a look at the Trust Center settings your customer has set in the host application.
.NET, Extended MAPI, Windows Phone & RT
Posted 07 Nov, 2011 04:04:13 Top
David Canek




Posts: 52
Joined: 2010-09-23
I have checked the online documentation and the Trust Center settings but with no success.

User added an image

User added an image
Posted 07 Nov, 2011 04:37:40 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
Hi David,

Have you ever tried to enable the plug-in in the Disbaled Items list instead?

The online documentation states the following:

In the Ribbon UI of Office 2007, you find that list on the Add-ins tab of the Office Menu | {host application} Options dialog. In the Ribbon UI of Office 2010, the Add-ins tab can be found in the File | Options dialog. After you get the Disabled Items dialog, you select the add-in and click Enable.


May I see a screenshot of the Disabled Items list from the problematic PC?
.NET, Extended MAPI, Windows Phone & RT
Posted 07 Nov, 2011 05:36:42 Top
David Canek




Posts: 52
Joined: 2010-09-23

Have you ever tried to enable the plug-in in the Disbaled Items list instead?


Many times, nothing happened.


May I see a screenshot of the Disabled Items list from the problematic PC?


The screenshots I attached in the previous post were taken on the problematic PC.
Posted 07 Nov, 2011 06:14:24 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
Hi David,

The screenshots I attached in the previous post were taken on the problematic PC.


The screenshot you listed above shows the COM add-ins dialog (not Disabled Items). Could you please show me the Disabled Items dialog instead?
.NET, Extended MAPI, Windows Phone & RT
Posted 07 Nov, 2011 06:26:33 Top
David Canek




Posts: 52
Joined: 2010-09-23
I thought the first attached dialog lists disabled items. If not, where can I find it in Office 2007?
Posted 07 Nov, 2011 07:17:28 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
Hi David,

Please take a look at the How to: Re-enable an Add-in That Has Been Disabled article in MSDN. It looks like you have missed the following step:

In the Manage box, click Disabled Items, and then click Go.
.NET, Extended MAPI, Windows Phone & RT
Posted 07 Nov, 2011 07:26:19 Top
David Canek




Posts: 52
Joined: 2010-09-23
Eugene, you are great! It works now.

This Microsoft Office UI is the most non-intuitive UI I have ever seen.
Posted 07 Nov, 2011 07:52:59 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
You are welcome, David!
.NET, Extended MAPI, Windows Phone & RT
Posted 07 Nov, 2011 07:56:13 Top