Word 2003 - addin's toolbar not visible

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Word 2003 - addin's toolbar not visible
 
David Canek




Posts: 52
Joined: 2010-09-23
Hi,

one of our customers reported that our addin's toolbar is not visible on his computer (MS Word 2003). On other computer with the same configuration (Office 2003 + Windows XP), it works fine. Do you have an idea what may cause the toolbar not to appear? Here are the logs.


Add-in Express Registrator Log File: 10/14/2011 16:30:18

Installation directory: C:Documents and SettingsÄåííèñApplication DataMemSourceMemSource Translation Plugin-1.187
Registrator version: 6.5.3057.0
Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Process Owner: Administrator
Command Line: "C:Documents and SettingsÄåííèñApplication DataMemSourceMemSource Translation Plugin-1.187dxregistrator.exe" /install="memsource-word-translator.dll" /privileges=user
Run 'As Administrator': Yes
Process Elevated: No
Integrity Level: Untrusted
UAC (User Account Control): Off
--------------------------------------------------------------
16:30:18 0136 Starting the add-in registration process.
16:30:18 0136 Loading mscoree.dll
16:30:18 0136 Success.
16:30:18 0136 .NET Framework installation directory: 
16:30:18 0136 The latest version of .NET Framework: 'v4.0.30319'
16:30:18 0136 Loading CLR: v4.0.30319.
16:30:18 0136 Calling CLRCreateInstance method.
16:30:18 0136 Success.
16:30:18 0136 Calling GetRuntime method.
16:30:18 0136 Success.
16:30:18 0136 Checking if the hosting API of .NET Framework v4.0 beta is installed.
16:30:18 0136 The hosting API is up to date.
16:30:18 0136 Calling GetInterface method for the CorRuntimeHost interface.
16:30:18 0136 Success.
16:30:18 0136 Starting CLR...
16:30:18 0136 Success.
16:30:18 0136 Getting the CLR version.
16:30:18 0136 The CLR v4.0.30319 has been initialized successfully.
16:30:18 0136 Creating a new domain setup.
16:30:18 0136 Success.
16:30:18 0136 Getting the add-in directory.
16:30:18 0136 Success. The directory is 'C:Documents and SettingsÄåííèñApplication DataMemSourceMemSource Translation Plugin-1.187'
16:30:18 0136 The 'shadow copy' is disabled.
16:30:18 0136 Creating a new application domain.
16:30:18 0136 Success.
16:30:18 0136 Getting the base directory for the domain.
16:30:18 0136 Success. The directory is 'C:Documents and SettingsÄåííèñApplication DataMemSourceMemSource Translation Plugin-1.187'.
16:30:18 0136 Searching for the Add-in Express core library.
16:30:18 0136 Success. The 'AddinExpress.MSO.2005.dll' file is found.
16:30:18 0136 Creating an instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
16:30:18 0136 Assembly identity is 'AddinExpress.MSO.2005'.
16:30:18 0136 Success.
16:30:18 0136 Unwrapping the instance of the 'AddinExpress.Deployment.ADXRegistrator' class.
16:30:18 0136 Success.
16:30:18 0136 Calling the managed registration procedure.
16:30:18 0428 Connecting to the application domain of the Add-in Express loader.
16:30:18 0428 Success.
16:30:18 0428 Loading the 'memsource-word-translator.dll' assembly.
16:30:18 0428 Success.
16:30:18 0428 Registering the 'memsource-word-translator.dll' assembly (user).
16:30:19 0428 The ' memsource-word-translator.dll' assembly has been registered successfully.
16:30:19 0136 Success.
16:30:19 0136 The add-in registration process is completed with HRESULT = 0. 



Add-in Express Loader Log File: 10/14/2011 17:28:23

Startup directory: C:Documents and SettingsÄåííèñApplication DataMemSourceMemSource Translation Plugin-1.187
Loader version: 6.5.3057.0
Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Process Owner: Administrator
Command Line: "C:Program FilesMicrosoft OfficeOFFICE11WINWORD.EXE" -Embedding
Run 'As Administrator': Yes
Process Elevated: No
Integrity Level: Untrusted
UAC (User Account Control): Off
------------------------------------------------------------------------
17:28:23 0584 5404 Start.
17:28:23 0584 5404 Reading the registry key 'HKEY_CLASSES_ROOTCLSID{3697BFF7-88C1-44C5-BED4-C0C9A52C0035}'
17:28:23 0584 5404 Success. The registry key 'HKEY_CLASSES_ROOTCLSID{3697BFF7-88C1-44C5-BED4-C0C9A52C0035}' is closed.
17:28:23 0584 5404 Converting the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID from string.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Attempting to get the class object by the '{4BA250A6-8BCA-46A6-982A-F340081187C3}' CLSID.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Creating a new instance of the add-in loader.
17:28:23 0584 5404 Loading mscoree.dll
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Loading the configuration from the system registry.
17:28:23 0584 5404 Getting the latest CLR version.
17:28:23 0584 5404 The latest CLR version is 'v4.0.30319'.
17:28:23 0584 5404 The configuration has been loaded successfully.
17:28:23 0584 5404     Runtime version: v4.0.30319.
17:28:23 0584 5404     Assembly name: memsource-word-translator, PublicKeyToken=03CB8963C7798DC7.
17:28:23 0584 5404     Class name: Memsource.Translator.MemsourceAddin.
17:28:23 0584 5404     Registry key: CLSID{3697BFF7-88C1-44C5-BED4-C0C9A52C0035}.
17:28:23 0584 5404 Attempting to create a new instance of the managed add-in class: CLR - v4.0.30319
17:28:23 0584 5404 Loading CLR: v4.0.30319.
17:28:23 0584 5404 Calling CLRCreateInstance method.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Calling GetRuntime method.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Checking if the hosting API of .NET Framework v4.0 beta is installed.
17:28:23 0584 5404 The hosting API is up to date.
17:28:23 0584 5404 Calling GetInterface method for the CorRuntimeHost interface.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Starting CLR...
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Getting the CLR version.
17:28:23 0584 5404 The CLR v4.0.30319 has been initialized successfully.
17:28:23 0584 5404 Creating a new domain setup.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Getting the add-in directory.
17:28:23 0584 5404 Success. The directory is 'C:Documents and SettingsÄåííèñApplication DataMemSourceMemSource Translation Plugin-1.187'
17:28:23 0584 5404 The configuration file is 'C:Documents and SettingsÄåííèñApplication DataMemSourceMemSource Translation Plugin-1.187pp.config'
17:28:23 0584 5404 The 'shadow copy' is enabled.
17:28:23 0584 5404 Creating a new application domain.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Unwrapping the managed class.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Querying the add-in extensibility.
17:28:23 0584 5404 Querying the custom task panes.
17:28:23 0584 5404 Querying the ribbon extensibility.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Querying the form regions.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 Getting the dispid of the 'Dispose' method.
17:28:23 0584 5404 Success.
17:28:23 0584 5404 The managed add-in class has been created successfully. 


Thanks.
Posted 14 Oct, 2011 08:54:02 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
Hi David,

Thank you for providing me with the log files. They look good; I didn't notice anything strange on my road.

Command Line: "C:Program FilesMicrosoft OfficeOFFICE11WINWORD.EXE" -Embedding


How does your customer run Word? Did you notice the -Embedding command line switch?

Have you ever played with the Temporary property of your toolbar? Are you able to reproduce the issue with a newly created add-in project?
.NET, Extended MAPI, Windows Phone & RT
Posted 14 Oct, 2011 09:02:40 Top
David Canek




Posts: 52
Joined: 2010-09-23
He downloaded a document in IE and selected 'Open'. Now, he tried to save the document first and then open it by clicking the file in Windows Explorer. The -embedding switch was replaced by '/dde /n', but still the toolbar is not available.
Posted 14 Oct, 2011 09:46:06 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
Hi David,

It looks like you forgot to answer my last questions. Have you ever played with the Temporary property of your toolbar? Are you able to reproduce the issue with a newly created add-in project?
.NET, Extended MAPI, Windows Phone & RT
Posted 14 Oct, 2011 09:53:54 Top
David Canek




Posts: 52
Joined: 2010-09-23
Hi Eugene,

I have never touched the Temporary property. I have also tried a new small addin which worked with no problems. Then I have tried to reinstall the addin and the problem has disappeared.

Thanks for your support.
Posted 18 Oct, 2011 03:13:02 Top
Eugene Astafiev


Add-in Express team


Posts: 8540
Joined: 2007-07-25
You are welcome, David!
.NET, Extended MAPI, Windows Phone & RT
Posted 18 Oct, 2011 05:21:21 Top