Security Manager for Outlook - Install failure

Add-in Express™ Support Service
That's what is more important than anything else

Security Manager for Outlook - Install failure
Install is failing to access the user profile Installer folder 
Subscribe
Paul Reed




Posts: 3
Joined: 2020-09-08
I am failing at the first hurdle with Security Manager for Outlook.

After validating the license key, the product starts to install, but fails with the error:
"The Specified path 'C:\Users\{username}\OneDrive\AppData\Microsoft\Installer\' is unavailable"

Is there a potential install conflict with OneDrive profiles?

The installer has been run with elevated admin permissions.

Thanks in advance,

Paul
Posted 08 Sep, 2020 04:09:46 Top
Dmitry Kostochko


Add-in Express team


Posts: 2865
Joined: 2004-04-05
Hi Paul,

Security Manager for Microsoft Outlook is a per-machine installation package and shall be installed into a per-machine folder, for example:
C:\Program Files (x86)\Add-in Express\Security Manager for Microsoft Outlook\

Please try this on your side and let me know if the issue still exists.
Posted 08 Sep, 2020 06:34:43 Top
Paul Reed




Posts: 3
Joined: 2020-09-08
I have not changed the default install location of the application. The path you have specified is the default.

The problem appears to be when the installer is accessing a users profile which is managed by our organisation using OneDrive.

Have you tested the install on user working with OneDrive profiles before?
Posted 08 Sep, 2020 07:00:06 Top
Dmitry Kostochko


Add-in Express team


Posts: 2865
Joined: 2004-04-05
Hi Paul,

Thank you for the explanation and sorry for the inconvenience.

As far as I understand, you have the well known AppData\Roaming folder moved to OneDrive, correct? We haven't tested this scenario. Moreover, it seems a WiX based installation package causes this issue. As far as I can see, it places icons (for the installed applications shown in Apps & Features) into this folder.

Could you please create the AppData\Microsoft\Installer folder in your OneDrive and try to install Security Manager anew?
Posted 08 Sep, 2020 09:05:10 Top
Paul Reed




Posts: 3
Joined: 2020-09-08
The user profile folder for the Installer already exists and I have tried granting full permission to Everyone. The installation still fails with the above mentioned error messaged, stating that the path is unavailable.

I am a local admin of the virtual machine and I am using the Run as Admin option when running the Setup.exe.
Posted 08 Sep, 2020 09:15:23 Top
Dmitry Kostochko


Add-in Express team


Posts: 2865
Joined: 2004-04-05
Hi Paul,

Sorry, I have no ideas at the moment.

Is it possible to (temporarily) disable a OneDrive profile for your account?
Posted 08 Sep, 2020 10:23:52 Top
Dmitry Kostochko


Add-in Express team


Posts: 2865
Joined: 2004-04-05
Hi Paul,

Sorry for bothering you, but have you managed to install Security Manager successfully?
Posted 09 Sep, 2020 09:01:02 Top
Dmitry Kostochko


Add-in Express team


Posts: 2865
Joined: 2004-04-05
Hi Paul,

We have just found the following thread:
https://docs.microsoft.com/en-us/answers/questions/53010/msi-installation-with-folder-redirection-fails.html

It seems this is a known problem in Window 10. Do you have 1809 or a most recent version of Windows 10? Could you please try to install other per-machine MSI packages in your environment?
Posted 10 Sep, 2020 04:30:51 Top