add-in Outlook unchecked but with loadBehavior=3

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add-in Outlook unchecked but with loadBehavior=3
add-in Outlook unchecked but with loadBehavior=3 
Karim




Posts: 153
Joined: 2006-01-02
Hello,

At one of our clients is a hundred post configured in the same way
(Windows 7 with Office 2010 32 bits) The plugin Outlook is deactivates from time to time for reasons still indeterminate and in an undetermined context.
and on other posts there is no problem

Curiously when there is the problem in registery the loadBehavior stays with value 3 but if i go to COM Add-Ins dialog, i shows the add-in as unchecked, and see an error “Not loaded"

In which case this happens and how to debug ?

Thanks
Posted 24 Feb, 2017 06:32:41 Top
Andrei Smolin


Add-in Express team


Posts: 14115
Joined: 2006-05-11
Hello Karim,

There's a typical scenario. If your add-in fires an unhandled exception which causes a crash, starting the host application for the next time is accompanied with Office showing a dialog suggesting to turn your add-in off:

<Office Application> experienced a serious problem with the <Add-in Name> add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?

At this point, the user presses Enter automatically and your add-in gets disabled.

If this is your case, you can re-enable the add-in using the Disabled Items dialog.

Another variant is your add-in performing some operations slowly and Office disables it; see File | Info | Slow and Disabled COM add-ins.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 24 Feb, 2017 07:29:33 Top
Karim




Posts: 153
Joined: 2006-01-02
Hi Andrei,

there is no message : <Office Application> experienced a serious problem with the <Add-in Name>

Probably it's performing some operations slowly but i don't no because in 0ffice 2010
I don't have : File | Info | Slow and Disabled COM add-ins.
Posted 24 Feb, 2017 08:20:13 Top
Andrei Smolin


Add-in Express team


Posts: 14115
Joined: 2006-05-11
Hello Karim,

Did you check the Disabled Items dialog?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 27 Feb, 2017 06:59:00 Top
Karim




Posts: 153
Joined: 2006-01-02
Hello Andrei,

If checked in the disabled items it works. But I want to know why this happens.
There are many calls for this problem

Thanks
Posted 27 Feb, 2017 07:06:00 Top
Andrei Smolin


Add-in Express team


Posts: 14115
Joined: 2006-05-11
This occurs because of an unhandled exception.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 27 Feb, 2017 07:18:39 Top