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ratio
Posts: 4
Joined: 2016-07-27
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Hi,
generally the add-in is working fine, but one of our customers reported an issue on one of his computers. There, the add-in fails to initialize. Maybe you have an idea about what could cause the problem. I wasn't able to reproduce the problem on my computer. Here's the error log:
Exceptions:
============
RatioAddIn error (DoAddInInitialize): the add-in has fired an exception.
DoAddInInitialize: Outlook version is not defined. SetOutlookVersion.
System Info:
============
Time: 24.11.2016 08:37:13
Package: Unknown
ADX Version:7.4.1215
ADX Extensions Version 7.0.1210
Define DOCKEXPLORERLAYOUTS
Define SupportAdjacentWindow
Outlook version: 16.0.0.7466
Log:
============
24.11.2016 08:41:15 6796 Save time: 24.11.2016 08:41:15
24.11.2016 08:40:52 6796 Show time: 24.11.2016 08:40:52
24.11.2016 08:37:14 6796 |-------------------------
24.11.2016 08:37:14 6796 |RatioAddIn error (DoAddInInitialize): the add-in has fired an exception.
DoAddInInitialize: Outlook version is not defined. SetOutlookVersion.
24.11.2016 08:37:14 6796 |Exception time: 24.11.2016 08:37:14
24.11.2016 08:37:14 6796 |=========================
24.11.2016 08:37:14 6796 TadxOlOutlookUtils.Create
24.11.2016 08:37:14 6796 RegisterMessages
24.11.2016 08:37:14 6796 TadxReceiverWindow.AddReceiverCustomMessage(TAddSearchEngineMessage)10
24.11.2016 08:37:14 6796 TadxReceiverWindow.AddReceiverCustomMessage(TCTPVisibleChangedMessage)9
24.11.2016 08:37:14 6796 TadxReceiverWindow.AddReceiverCustomMessage(TEndTransactionMessage)8
24.11.2016 08:37:14 6796 TadxReceiverWindow.AddReceiverCustomMessage(TStartTransactionMessage)7
24.11.2016 08:37:14 6796 TadxReceiverWindow.AddReceiverCustomMessage(TWordEditorHideMessage)6
24.11.2016 08:37:14 6796 TadxReceiverWindow.AddReceiverCustomMessage(THideWindowMessage)5
24.11.2016 08:37:14 6796 TadxReceiverWindow.AddReceiverCustomMessage(TDeleteEmulateWindowMessage)4
24.11.2016 08:37:14 6796 TadxReceiverWindow.AddReceiverCustomMessage(THideSearchWindowMessage)3
24.11.2016 08:37:14 6796 TadxReceiverWindow.AddReceiverCustomMessage(TShowSearchWindowMessage)2
24.11.2016 08:37:14 6796 TadxReceiverWindow.AddReceiverCustomMessage(TRefreshFolderMessage)1
24.11.2016 08:37:14 6796 CheckSocialConnectorAddinConnection
24.11.2016 08:37:14 6796 TadxOlFormsManager.DoAddInInitialize
24.11.2016 08:37:14 6796 Event: OnAddInInitialize
24.11.2016 08:37:14 6796
24.11.2016 08:37:14 6796 {-Event OnCTPFactoryAvailable
24.11.2016 08:37:14 6796 {+Event OnCTPFactoryAvailable
24.11.2016 08:37:14 6796
24.11.2016 08:37:13 6796 TadxOlFormsCollectionItem.DeleteAllForms 0
24.11.2016 08:37:13 6796 TadxOlFormsCollectionItem.DeleteAllForms 0
24.11.2016 08:37:13 6796 TadxOlFormsManager.ExplorerFormsHideShow
24.11.2016 08:37:13 6796 TadxOlFormsCollectionItem.DeleteNotVisibleForms
24.11.2016 08:37:13 6796 CREATE MUTEX 0000243C
24.11.2016 08:37:13 6796 TadxOlFormsManager.Create
Best regards! |
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Andrei Smolin
Add-in Express team
Posts: 18821
Joined: 2006-05-11
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Hello,
This exception indicates that the Add-in Express version used in your add-in isn't prepared to be used with Office 2016. You need to switch to using Add-in Express 8.X to solve this issue.
Andrei Smolin
Add-in Express Team Leader |
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ratio
Posts: 4
Joined: 2016-07-27
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Your information brought us on the right track. It was a setup problem. An old DLL didn't get replaced by the new one, which already uses Add-in Express 8. We replaced the DLL manually on the customer's computer and the problem disappeared.
Thank you for the quick reply! |
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Andrei Smolin
Add-in Express team
Posts: 18821
Joined: 2006-05-11
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Congratulations!
Andrei Smolin
Add-in Express Team Leader |
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