Outlook crash when a reminder popup is open

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Outlook crash when a reminder popup is open
 
Ronald Siekman




Posts: 35
Joined: 2008-12-17
Hi,

I have the following problem:

Create a new mail add-in with an explorer region docked somewhere.
Register the add-in, start Outlook.
Create a new appointment with a reminder.
Wait for the reminder to popup, close Outlook without closing the reminder.
Result: Outlook crashes.

I found that the problem is in the TExplorer.InvokeEvent.
The FOnActive(Self) is called during the termination of Outlook.

I hope you can find a solution soon, we have a few customers who have this problem.

Greetings,


Ronald Siekman


Development Environment:

Outlook 2016 32 bit
Delphi 10 Seatlle update 1
Add-in Express VCL Release 8.0.1431
Posted 08 Feb, 2016 03:50:48 Top
Andrei Smolin


Add-in Express team


Posts: 14108
Joined: 2006-05-11
Hello Ronald,

I'm trying to reproduce the issue. I start Outlook, see the DockLeft form in the Inbox, switch to the Calendar, create an appointment and save it, switch to the Inbox, wait for the reminder, close the upper red cross to close Outlook. Is the sequence correct?

Do you test this on a simple add-in with no code? Are other COM add-ins turned off?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 08 Feb, 2016 04:23:24 Top
Ronald Siekman




Posts: 35
Joined: 2008-12-17
Hi Andrei,

Yes, that's the correct sequence, and yes I test this with a simple add-in with no code.
If I unregistered the simple add-in Outlook will close normally.
The crash only occurs when the simple add-in is loaded.

Greetings,

Ronald
Posted 08 Feb, 2016 04:36:57 Top
Andrei Smolin


Add-in Express team


Posts: 14108
Joined: 2006-05-11
Hello Ronald,

Due to technical problems with our development environment we won't be able to look in the issue today. Hopefully, we will be able to do this tomorrow. I'll let you know.

The issue is now filed under #8533 in our bug-tracking DB.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 09 Feb, 2016 07:16:19 Top
Ronald Siekman




Posts: 35
Joined: 2008-12-17
Hi Andrei,

Do you have any additional information about the problem?

Greetings,
Ronald
Posted 17 Feb, 2016 07:54:32 Top
Andrei Smolin


Add-in Express team


Posts: 14108
Joined: 2006-05-11
Hello Ronald,

Unfortunately, no. I expect to have some news on Thursday-Friday..

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 17 Feb, 2016 10:52:26 Top
Andrei Smolin


Add-in Express team


Posts: 14108
Joined: 2006-05-11
Hello Ronald,

We've fixed the issue. In a moment, I'll send you an email with a download link for the build that fixes the issue for us. Please let me know if it fixes the issue for you.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 18 Feb, 2016 09:54:28 Top
Ronald Siekman




Posts: 35
Joined: 2008-12-17
Hello Andrei,

Thanks for the update, but I am sorry to tell you that the installer produces an access violation.
Can you please verify the installer and sent me another version or the changed source files.

Greetings,
Ronald
Posted 18 Feb, 2016 13:51:49 Top
Andrei Smolin


Add-in Express team


Posts: 14108
Joined: 2006-05-11
Hello Ronald,

What Windows version do you have installed?

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 19 Feb, 2016 05:53:52 Top
Ronald Siekman




Posts: 35
Joined: 2008-12-17
Hello Andrei,

I'm running Windows 10 Pro 64bits.

Greetings,
Ronald
Posted 19 Feb, 2016 06:28:18 Top