Report of Slowness

Add-in Express™ Support Service
That's what is more important than anything else

Report of Slowness
 
Destaque Empreendimentos em Informática




Posts: 40
Joined: 2011-03-10
Hi all,
we created an Add-In and instaled it in some machines of our customers, but we already received two reports, from different persons (which do not work together), and they are saying that their MS Word (and Outlook) are more slow since we installed our Add-In in their computers.

Does have someone similar report? Both users are using Microsoft Office 2013, and are speaking that when they open two or more documents, the second file is opened slowly, and some times the second file does not open.

To explain better the slowness, the users said that sometimes, when they open the second file, the Word stays like the following picture (the second thumbnail does not appear in Windows bar, and after this behavior, the second file does not open):

User added an image

More one information: our Add-In is only to Outlook and Word.

Regards,
Sergio
Posted 29 Nov, 2014 12:09:50 Top
Andrei Smolin


Add-in Express team


Posts: 14106
Joined: 2006-05-11
Hello Sergio,

Could you please check if this is reproducible with the add-in turned off? Also, please turn all other COM add-ins off.

If your add-in actually processes document creation/opening, I suggest that you try to comment out this code.

Regards from Belarus (GMT+3),

Andrei Smolin
Add-in Express Team Leader
Posted 01 Dec, 2014 09:45:38 Top